Freestyle® Breastpump FAQs

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Breastshields

  • How do I choose the right size breastshield?
    • Click here for more information about choosing the right size breastshield.

Cleaning / Sanitizing

  • How do I clean the breastpump kit?
    • Clean breastpump kit parts after each use.
       
      IMPORTANT:Make sure all parts are completely dry before re-assembling.
      IMPORTANT:Do not wash the pump or power cord. Use a damp (not wet) cloth to wipe down the pump body if necessary. Do not sterilize piece parts in autoclave.
       
      1.     Disassemble breastshield, breastshield body, back cap, membrane, bottles and bottle caps.
      2.     Rinse in cool water all separated parts that came in contact with your breast and breastmilk in order to remove breastmilk residue.
      3.     Washing options: Wash in sink or dishwasher.
      a.     Washing in sink:
      ·   Soak all separated parts in warm soapy water for 5 minutes.
      ·   Clean with a clean dish-cloth or soft brush.
      ·   Rinse all separated parts with clear water.
      ·   Allow all parts to air dry in a clean area.
      ·   Store dry parts when not in use.
      b.    Washing in dishwasher:
      ·   Wash all separated parts on top rack of dishwasher.
      ·   Allow all breastpump parts to air dry in a clean area.
      ·   Store dry parts when not in use. 

      Watch the Cleaning & Care video.

  • Is there a quicker way to clean the breastpump kit?
    • You can use Quick Clean™ Soap, Quick Clean Wipes or Quick Clean Micro-Steam™ bags. Please follow instructions included with each of the Quick Clean products.

  • How do I dry & store the breastpump kit?
    • Allow all breastpump kit parts to air dry in a clean area and store dry parts when not in use.  Do NOT store wet or damp parts.

  • How do I clean the tubing?
    • Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.
      CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Contact Medela Customer Service at 1-800-435-8316.
      CAUTION: Do not store wet or damp parts as mold may develop.
      NOTE: Tubing should be washed if dirty or milk is present.
      1.     Turn off breastpump
      2.     Unplug breastpump from power source.
      3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.
      4.     Remove tubing from breastshield.
      5.     Rinse tubing in cool water to remove breastmilk.
      6.     Wash tubing in warm soapy water.
      a.     Rinse tubing with clear water.
      b.    Hang to air dry.
  • How do I clean the Freestyle motor unit?
    • IMPORTANT: Do not wash the pump or power cord. Use a damp (not wet) cloth to wipe down the pump body if necessary. Do not sterilize piece parts in autoclave.

      Tip: As an alternative to using a damp cloth, use Quick Clean™ wipes for easy, convenient cleaning.
  • How do I clean or sanitize my breastpump parts?
    • Before using for the first time, clean and sanitize kit parts: breastshields, breastshield connectors, white membranes, yellow valves, breastmilk bottles and lids.

      CAUTION: Take apart and wash all parts that come in contact with your breast and breastmilk immediately after use to avoid dry up of milk residues and to prevent growth of bacteria.
      CAUTION: Only use drinking quality-tap or bottled water for cleaning.
      CAUTION: Do not store wet or damp parts as mold may develop.
      Clean


      Clean breastpump kit parts after each use.

      1.     Separate breastshields from breastshield connectors.
      2.     Twist and pull the yellow valves off of the breastshield connectors.
      3.     Remove the white membranes from the yellow valves.
      4.     Rinse in cool water all separated parts that came in contact with your breast and breastmilk in order to remove breastmilk residue.
      5.     Washing options: Wash in sink or dishwasher.
      a.     Washing in sink:
      ·   Soak all separated parts in warm soapy water for 5 minutes.
      ·   Clean with a clean dish-cloth or soft brush.
      ·   Rinse all separated parts with clear water.
      ·   Allow all parts to air dry in a clean area.
      ·   Store dry parts when not in use.
      b.    Washing in dishwasher:
      ·   Wash all separated parts on top rack of dishwasher.
      ·   Allow all breastpump parts to air dry in a clean area.
      ·   Store dry parts when not in use.
      Sanitize
      Sanitize breastpump kit parts once daily.
      1.     Fill a pot with enough water to cover all parts.
      2.     Bring water to a boil.
      3.     Place parts in boiling water for 10 minutes.
      4.     Allow water to cool and gently remove parts from water with tongs.
      5.     Place parts on a clean surface and/or towel.
      ·         Allow parts to air dry
      ·         Store parts when not in use.
      ·         Do NOT store wet or damp parts.
      Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.
  • How do I sanitize the breastpump kit?
    • Sanitize breastpump kit parts once daily.

      1. Fill a pot with enough water to cover all parts.
      2. Bring water to a boil.
      3. Place parts in boiling water for 10 minutes.
      4. Allow water to cool and gently remove parts from water with tongs.
      5. Place parts on a clean surface and/or towel.
        -  Allow parts to air dry
        -  Store parts when not in use.
        -  Do NOT store wet or damp parts.
      Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.


      Watch the Cleaning & Care video.
       

Materials

  • What materials are the kits and bottles made out of?
    • Medela breastmilk bottles and all our products that come in contact with breastmilk are and always have been 100 percent BPA-Free. Medela breastmilk bottles, storage containers, feeding products and breast pump kits are made with polypropylene. All existing research maintains that polypropylene is safe.

Misc. Questions & Answers

  • Does altitude affect the suction level of my pump?
    • The higher the altitude, the more chance the suction level will decrease.

  • How much milk should I produce?
    • In the past it was thought that mothers needed to make more and more milk as their babies grew.  Scientists now know that a healthy milk supply remains fairly constant over the six (6) months of exclusive breastfeeding.  Your baby will take the amount he needs.

      During the early weeks, babies eat very frequently and grow very quickly.  By day 10-14, babies should regain any weight they lost after birth.  For the next few months babies will gain about an ½ ounce to 1 ounce a day. 

      Around three (3) to four (4) months, a breastfed baby’s rate of grown begins to slow down.  Your milk supply will continue to satisfy the baby until it is time to introduce solids at 6 months.

      Be the end of the first week of life, women who are breastfeeding one baby normally make between 19 to 30 ounces of milk each day.  Infants between one (1) and six (6) months of age normally drink an average of 19 to 30 ounces a day. 

      An average size “meal” for a baby is between three (3) to five (5) ounces of breastmilk.  Formula is harder to digest and less well absorbed.  Formula fed babies may need larger feeds.  Consult your healthcare professional for advice.

  • How do I register my breastpump?
    • Pump Registration


      Congratulations on your new Medela breastpump!

      Register your pump now


      Questions?
      Call 1-800-435-8316 to speak with a Medela Customer Service team member or click here to send us an email.

       

       

Product Usage

  • How long can breastmilk be kept in a cooler carrier?
      • You can safely store your breastmilk for up to 10 hours* with Pump In Style Advanced and Freestyle breastpump cooler bags.   *When Ice pack is frozen solid.
      • Direct exposure to the sun, like leaving the cooler in a car, severely reduces the cooling effectiveness. 
      • Breastmilk is safe stored in a cooler at/or below 59 degrees for up to 24 hours.
      • The liquid inside the cooling elements is water with food grade dye.  The liquid is non-toxic.
      • Medela does not have recommendations for storing breastmilk with dry ice.  Consult a lactation consultant or healthcare provider for further information.
         

Traveling

  • Does the Freestyle lithium battery have to be removed if I am traveling by plane?
    • According to the TSA, if the lithium battery is in the Freestyle pump it does not have to be removed from the pump. For personal use items such as hearing aids or breastpumps there is generally no restriction.

  • Traveling outside of the U.S.: When traveling outside of the U.S., you have three options:
      1. Use the power cord that came with Freestyle in conjunction with the proper travel adapter for the relevant country (available at many electronic or travel stores)
      2. Use battery power
      3. Use Medela 12V Vehicle Lighter Adapter (#67153) sold separately

Troubleshooting

  • What do I do if there is low or no suction when pumping with the Freestyle breastpump?
      1. Make sure the breastshield is assembled correctly and the back cap is firmly attached at all three connection points.
      2. Make sure the breastshield forms a complete seal around the breast.
      3. Make sure the tubing ends are securely attached into the pump and breastshield assemblies. There should be a slight click when the tubing connection is properly made.
      4. Take care not to kink the tubing.
      5. If single pumping, make sure the unused tube is securely connected to the tubing dock.
      6. Make sure battery is not low (flashing battery symbol with one bar). If low, use power cord to charge.   

      Watch the Troubleshooting video.

       

  • What does the "display error" message mean?
    •  

      • “Err” accompanied by 3 beeps (pump may or may not work). This indicates a problem with the pump’s hardware. Please emal Medela Customer Service or call 800-435-8316. 
      • Power cord symbol flashing and pump does not turn on: This indicates a problem with the voltage and/or power supply. First, make sure to use the appropriate Medela power cord that came with the pump. If this does not solve the problem, email Medela Customer Service or call 800-435-8316. 
      • Battery symbol (outline and one bar) flashing: This indicates low battery power. Connect the pump to the power cord and plug in to charge the battery. Note: A fully charged battery, if removed from pump, will cause the battery symbol to flash when re-inserted. Recharge for 24 hours to reset flashing battery symbol.
      • Battery symbol (outline only) flashing and pump does not turn on:

        • This indicates a problem with the battery.
        • First, connect the pump to the power cord and plug in until battery is fully charged
        • If this does not work, disconnect the power cord and remove the battery for at least 10 seconds. Reinsert the battery, connect the power cord, and plug in for a full charging cycle (this may take up to 24 hours).
        • If this does not work, replace with a new battery (email Medela Customer Service or call 800-435-8316).
      • Battery message “bAtt” is displayed: This indicates the pump is in initial charging mode or the initial charge mode has been interrupted (battery was removed and reinserted). The pump will need to go through a complete charging cycle (18-24 hours) prior to use. For best results allow the pump to charge plugged in and uninterrupted for 24 hours. There is no need to remove the battery unless replacing.

       Watch the Troubleshooting video.

       

  • I am having problems with the battery, what do I do?
    •  

      1. Make sure the battery has been inserted into the pump. When first opening the Freestyle packaging, the battery is inside the top portion of the plastic tray that contains the pump.
      2. Battery may not be properly inserted into the pump. Make sure the “This side down” message is inserted toward the bottom of the pump and that the pull tab is facing up. When properly inserted the battery should easily slide into the battery compartment.
      3. Make sure pump is plugged into a wall outlet and the power cord symbol is displayed when charging
      4. Make sure you are using the power cord that came with the pump. If the power cord symbol is flashing, this indicates a problem with the voltage and/or power supply. 
         

       Watch the Troubleshooting video.

Tubing

  • What do I do if milk gets in the tubing?
    • Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.
      CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Contact Medela Customer Service at 1-800-435-8316.
      CAUTION: Do not store wet or damp parts as mold may develop.
      NOTE: Tubing should be washed if dirty or milk is present.
      1.     Turn off breastpump
      2.     Unplug breastpump from power source.
      3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.
      4.     Remove tubing from breastshield.
      5.     Rinse tubing in cool water to remove breastmilk.
      6.     Wash tubing in warm soapy water.
      a.     Rinse tubing with clear water.
      b.    Hang to air dry.
  • What do I do if condensation appears in the tubing?
    • To eliminate condensation after you have completed pumping, continue running the pump with the tubing(s) attached for another 2 minutes or until dry.