Pump In Style Advanced Power Cord Notification
Medela, Inc. is initiating a safety notification on the power adaptor (also referred to as the transformer) used with the Pump In Style® Advanced (PNSA) family of breastpumps. Not all power adaptors are affected.
When not handled properly, a small percentage of these power adaptors can develop damage. Medela's Instructions For Use Manual states, "Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged or dropped into water." In spite of these instructions, Medela has had reports of Power Adaptors being used after the cord has been damaged.
You may be eligible to receive a replacement adaptor if you have a Pump In Style Advanced breastpump with a power adaptor cord that exhibits the following issues:
- The cord has twists, kinks or bends.
- The cord has bulges (may look like there is a bubble in the cord - typically found where the cord meets the housing).
- The cord has exposed wires.
- The pump does not work when the power adaptor is plugged in but does work on battery power.
To obtain your replacement product, you will be required to answer a few questions to ensure that your power adaptor is affected by this safety notification. Please email Medela Customer Service or call us at 800-435-8316.
It is important for mothers and their babies to have equipment that functions at the highest possible quality level. Thank you for your prompt attention to this matter, and we apologize for any inconvenience this may cause. We pledge to continue our efforts to provide you with the highest quality, research-based products to meet the needs of breastfeeding moms and their babies.