Response to articles on Medela cooler carrier based on claims by Center for Environmental Health
Medela is first and foremost concerned with the health and safety of mothers and babies. Reports have questioned the safety of the cooler carrier bags in two of our products by claiming that the cooler bags expose children to lead. We assure you that independent tests for cooler bags from each product indicated no risk of lead exposure or lead ingestion for babies and children. Independent testing has shown that the bottle, nipple and breastshield are lead free.
However, if you are concerned or uncomfortable using the cooler carrier, simply send it back. Please keep all of the contents of the cooler carrier and only return the cooler carrier itself in a large envelope. Please provide us with your contact information in the Contact Us form and indicate your preference for one of the two options below.
1. We will replace the cooler carrier *, which we expect to have available in early June.
2. Alternatively, we can offer an $18 refund* if a replacement bag is not preferred.
Please complete all of the fields within the Contact Us form. Click here for the Contact Us page. Please be sure to indicate your preference for a refund or a replacement. Please allow 4-6 weeks from the time we receive your cooler carrier to process your request.
NOTE: Please do not include any additional correspondence with your cooler carrier return. Instead, please call Customer Service at 800-435-8316.
* Plus we will pay you $2.50 for First Class US Postal Service shipping expense for returned cooler.
