IMPORTANT: DEVICE RECALL
January 11, 2011
This letter is to notify you that Medela, Inc. is recalling a limited number of the Pump In Style Advanced breastpumps. The small percent of pumps affected by this recall were manufactured between February 10, 2010 and March 3, 2010 and shipped between February 10, 2010 and April 30, 2010. These pumps would have been purchased by mothers between approximately March 1 and June 30, 2010.
We have determined that on a very small number of pumps produced during this period, a component on the control board, after a period of usage, may cause the motor to slow down or stop. Please see below for the list of possible symptoms. We will replace recalled units free of charge. The unit being replaced must be shipped back to Medela at Medela’s cost.
The following is a list of the issues that are corrected by this recall. Your pump is only affected by this recall if it was purchased in the United States and exhibits any of these signs:
• The pump will not turn on.
• The pump turns off on its own.
• The pump reduces or loses suction during the pumping process.
• The pump is making a clicking noise.
If you have a Pump In Style Advanced breastpump that exhibits any of these symptoms and was manufactured between February 10, 2010 and March 3, 2010 to expedite shipment of a replacement unit, please visit www.medelareturns.com for further instructions. For any questions regarding this recall, please email us at firstname.lastname@example.org. You may also call Medela Customer Service at 1-800-435-8316 for assistance.
We are very sorry for any inconvenience this recall may cause to any of our customers. It is important for mothers and their babies to have equipment that functions at the highest possible quality level. Medela is committed to providing the highest level of quality products to support breastfeeding.
We pledge to continue our efforts to provide you with the highest quality, research-based products to meet the needs of breastfeeding mothers and their babies.
Vice President Quality Management and Regulatory Affairs