The accuracy is +/- 0.375% of the reading. The BabyChecker is accurate to 0.01 kilograms for infants under 10kg and to 0.02kg for infants weighing 10-20kg.

Using a 10 kg calibration weight class F or better, check the accuracy of the BabyChecker after each move. If the scale needs to be re-calibrated, it must be returned to Medela for service.

When rented, the BabyChecker includes a carrying case in the cost of rental. If purchased, the carrying case can be ordered separately.

The baby's weight can be measured in either pounds and ounces or kilograms. Switching between grams and ounces cannot be done during the weighing process as the on/off switch is between the two weight choices.

The dimensions of the BabyChecker are 5 ½" H x 12" W x 22" L. The unit itself weighs 6 pounds 6 ounces.

Medela recommends that babies under 20 pounds be weighed by placing them in the basket of the BabyChecker. Generally, infants over 20 pounds would be weighed with the basket removed. The BabyChecker can be used for readings up to 40 pounds.

The BabyChecker is powered by 6 AA batteries, which powers the unit for approximately 200 hours. This scale does not use a transformer.

Please refer to the BabyWeigh II Scale Instructions.

The BabyWeigh scale calculates the amount of milk a baby consumes during breastfeeding, simply by weighing baby before and after the feeding.

Accuracy is: range 0-6,000g, resolution 2g, and accuracy +/- 0.034% at 0 to 12 pounds, and range 6,000-12,000g, resolution 5g, and accuracy +/- 0.042% at 12 to 24 pounds.

You may have to recalibrate the scale. Refer to the Service Manual for calibration instructions. If that does not work then Hold down the Before Nursing Button while turning on the scale, F1 will blink on the display, hit the After Nursing button a couple of times until F4 is on the display then hit the Reweigh button, the program should read H60 0. If the display already reads H60 0 the scale needs to be returned to Medela for repair, the scale most likely has bad load cell. If the display does not read H60 0 you will need to reset the display program. Press the Before Nursing button until the H is displayed, use the Weight Entry button to adjust the display to 6, the After nursing button to change 0, and Reweigh button for blank space 0. Scale program is then reset. If you continue to have problems, call Medela Customer Service to obtain an RMA to return for repair.

Follow recalibration technique using calibration weight found in BabyWeigh instructions. Using the calibration weight, check accuracy after each move. If weight is inaccurate after recalibration, scale should be returned to Medela for repair.

Do you have the scale in front of you?
Is the baby’s weight more than 1.102 lbs (500 grams)? Yes
No-if the baby weighs less than 1.102 lbs, you can use this scale, however, it will not lock the weight into memory. Some older scales will only lock in over 2.204 lbs (1000 grams). Are you using the scale with batteries or with the AC Adapter? If Batteries, remove the battery compartment cover from the bottom of the scale housing and correctly place the 6 “C” batteries. When the battery power is low, the display will show LO. If using the AC Adapter, push the small end of the AC Adapter into the receptacle and then plug into the wall outlet.
Is the scale on a flat and level surface? Yes
No - To level the scale; adjust the four legs under the scale until the bubble appears in the center of the Level Gauge. You must dress the baby in the clothes and/or blankets to be worn for breastfeeding. Press the "ON/ZERO" button and wait until a beep is heard and a 0.000 appears in the digital display and it shows CENTER ZERO.

Do you prefer to weigh the baby in pounds or grams?
For grams - Select on the right side of the scale housing the gram measurement.
For pounds - Select on the right side of the scale housing the lb/oz. measurement.

Did you place a cover or blanket on the basket?
Yes - Depress the “ON/ZERO” button again until you hear another beep and see the arrow pointing to “NET.” You will leave the cover or blanket on the scale.
No - proceed to next question. Now place the baby on the basket, holding one hand just above the baby. Wait until the digital display stops fluctuating. When you see the “LOCK” arrow on the digital display, you will hear a beep. This is the baby’s before feeding weight. Press “WEIGHT ENTRY”
Do you see where the arrow is next to “MEMORY WEIGHT?” This means that the baby’s before feeding weight is locked into memory. If you want to keep a log of your baby's weight, you should write the weight down.

You will not be able to lock in weight if the baby weighs less than 1.102 lbs (500 grams) or more than 24 lbs (12,000 grams). Many people try to test the unit before using it with a baby, but if they choose an object under 1.102 lbs (500 grams), the weight will not lock in to proceed.

It's displayed in pounds and ounces or grams and can be switched between these during weighing process by sliding the switch on the lower right hand side of the scale.

Six "C" batteries run unit for approximately 1,000 hours or the scale can be powered by an AC adapter.

The warranty on the BabyWeigh Scale is one year.

Dimensions 7 1/2" H x 13" W x 22" L and actual unit weight is 10 pounds.

The Transformer for the BabyWeigh scale is 9 Volts DC.

A 10 kg calibration weight, class F or better, is used to check the accuracy of the BabyChecker and BabyWeigh scales.

The BabyWeigh II scale requires two, 10 kg weights for calibration.

When in storage, do not put anything on the tray.  Keep the unit in a cool, dustless and dry environment and remove batteries during extended storage.

Medela washable bra pads can be machine washed warm with like colors.  Tumble dry.

Medela disposable bra pads are made of super absorbent materials that prevent leakage and maintain dryness.  A soft layer keeps moisture away from the breast for added comfort.  Includes a leak-resistant pocket and extra liner that provide added protection.  Individually wrapped for hygiene and convenience.

Before first use every day
SoftShells™ should be sanitized once a day. For both Inverted Nipple and Sore Nipple Kits.

Only wear breastshells during waking hours.  The reason that you would only wear them during the day is so that you do not have to worry about lying on them or having them shift.  If they shift they could apply pressure to the wrong area. If you are awake, you will know if they have moved out of place or if the pressure is too much and be able to adjust them.

If using the SoftShells, do not feed the milk collected in the foam insert to the baby.  Discard this milk.

For inverted nipples, begin wearing the breast shells during the last couple of weeks of pregnancy (contact your healthcare provider before pre-natal use).  Continue to wear them after the baby is born between feedings, until your baby latches on to the breast without difficulty.

For sore nipples, breast shells can be worn continuously between breastfeeding sessions.

TheraShell backings are made of soft, flexible silicone backs and include both backings for sore and inverted nipples.  The domes are made of polypropylene. 

SoftShells are sold with only one type of backing, either sore or inverted. The SoftShell backings are also made of soft, flexible silicone backs, but have a more flattering contour under your clothing. 

Rarely, some mothers notice their defrosted breastmilk has a soapy taste or odor. This is due to lipase, an enzyme, which helps to digest the fat content of the breastmilk. If this occurs, scald the breastmilk (do not bring to a boil) on a stove until tiny bubbles appear along the sides of the pan; do this before freezing. The scalding process will neutralize the enzyme, preventing the soapy taste or smell.

The Transportation Security Administration (TSA) allows mothers flying with, and without, their child to bring breastmilk in quantities greater than 3 ounces as long as it is declared for inspection at the security checkpoint.  Please check the TSA website for the most up-to-date information regarding restrictions.

Thaw milk overnight in the refrigerator, or hold the bottle under warm running water until thawed.  You can also place the sealed container in a bowl of warm water for 20 minutes to bring it to body temperature.  Do not let the water reach the level of the container cap. 

Thawed milk is safe in the refrigerator for up to 24 hours.

CAUTION:  Never microwave breastmilk.  Microwaving can cause severe burns to baby’s mouth from hot spots that develop in the milk during microwaving.  Microwaving can also change the composition of breastmilk.

• You can safely store your breastmilk for up to 10 hours* with Pump In Style Advanced and Freestyle breastpump cooler bags.   *When Ice pack is frozen solid.
• Direct exposure to the sun, like leaving the cooler in a car, severely reduces the cooling effectiveness. 
• Breastmilk is safe stored in a cooler at/or below 59 degrees for up to 24 hours.
• The liquid inside the cooling elements is water with food grade dye.  The liquid is non-toxic.
• Medela does not have recommendations for storing breastmilk with dry ice.  Consult a lactation consultant or healthcare provider for further information.
   

In the past it was thought that mothers needed to make more and more milk as their babies grew.  Scientists now know that a healthy milk supply remains fairly constant over the six (6) months of exclusive breastfeeding.  Your baby will take the amount he needs.

During the early weeks, babies eat very frequently and grow very quickly.  By day 10-14, babies should regain any weight they lost after birth.  For the next few months babies will gain about an ½ ounce to 1 ounce a day. 

Around three (3) to four (4) months, a breastfed baby’s rate of grown begins to slow down.  Your milk supply will continue to satisfy the baby until it is time to introduce solids at 6 months.

Be the end of the first week of life, women who are breastfeeding one baby normally make between 19 to 30 ounces of milk each day.  Infants between one (1) and six (6) months of age normally drink an average of 19 to 30 ounces a day. 

An average size “meal” for a baby is between three (3) to five (5) ounces of breastmilk.  Formula is harder to digest and less well absorbed.  Formula fed babies may need larger feeds.  Consult your healthcare professional for advice.

• It is normal for pumped milk to vary in color and consistency depending on your diet. Stored milk will separate into layers and the cream will rise to the top. Gently swirl (don’t shake) the bottle to mix the milk layers.
• Avoid adding freshly pumped milk to already cooled milk.  You can add small amounts of cooled breastmilk to the same refrigerated container throughout the day.
• Pumped milk may be added to frozen milk provided it is first chilled and the quantity is less than what is frozen.
• Store your milk in Medela’s BPA-free breastmilk collection bottles or in storage bags specifically designed for breastmilk, such as Medela’s BPA-free Pump & Save™ bags.
• Freeze milk in two (2) to four (4) ounce portions. Small amounts thaw more quickly. You will waste less milk this way. Be sure to leave some extra room at the top of the container so the bottle or bag will not overflow when freezing or thawing.
• Seal containers tightly. Write the date on a piece of tape and place on the bag or bottle. Use the oldest milk first.
• If you do not plan to use the milk within a few days, freeze it right away in the coldest section of your freezer. 
  
   

Each silicone nipple is stamped with an “S” for Slow-flow or an “M” for Medium-flow. 

Wide base slow flow 0-4 months.

Wide base medium flow 4-12 months.

Medela does not suggest the use of bottle liners as anything placed into the bottle can interfere with the valve assembly causing lack of suction.  If you wish to use a bottle liner, pump into Medela bottles and then pour the collected breastmilk into the bottle liner.

Cleaning

1. Prior to first use, bring water to boil then place lids & bottles in boiling water for 10 minutes.
2. For regular cleaning, all components may be washed on top rack of dishwasher.  Labeling lids and breastmilk bottles may be sanitized in boiling water for 10 minutes.  To hand wash, rinse in cool water to remove breastmilk, wash in warm soapy water and rinse with clear water.  Air dry in clean area and store when not in use.  Do NOT store wet or damp parts.  Labeling lids and breastmilk bottles may also be sanitized using a Quick Clean™ Micro-Steam™ bag.

Safety
 

• Always test temperature of breastmilk before feeding to your baby.
• Always inspect the bottle, nipple and other components before and after each use.
• To prevent possible choking hazard, test strength of nipple by pulling on bulb portion. If nipples appear cracked or torn, discontinue use immediately.
• Infants must not be bottle fed without adult supervision.
• Do not allow child to walk or run with bottle.
• Do not let child take bottle to bed or self-feed for long periods of time.
• Do not attempt to enlarge the nipple hole.
• Nipples should not be used as pacifiers.
• IMPORTANT:  Plastic bottles and component parts become brittle when frozen and may break when dropped.  Also, bottles and component parts may become damaged if mishandled, e.g. dropped, over-tightened, or knocked over.  Take appropriate care in handling bottles and components.  Do not use the breastmilk if bottles or components become damaged.

1. Place newest bottles or bags of breastmilk in the tray just behind the "IN" arrow, naturally rotating bottles or bags already in the tray toward the "OUT" arrow.
2. When ready to feed, remove bottle or bag from the side of the tray with the "OUT" arrow.
3. Arrows remind the person feeding baby that the older breastmilk is used first to help prevent wasted/spoiled milk.

Simple and secure!
Just lock into place for effortless, reliable tracking.

1. Screw the lid onto the breastmilk bottle and turn gently until secure.
2. Grip the outer section of the lid and pull up to unlock.
3. Turn the outer section of lid to line up the day of the week with the a.m./p.m. markings on the outer ring.  Middle hash mark can be used to indicate afternoon.
4. Push outside of lid down to click and lock into place.  Even if the lid is bumped or the bottle is dropped, the settings will remain unchanged.

Medela breastmilk bottles are made of FDA food contact grade polypropylene.  Medela bottles are BPA-Free and designed for safe feeding and long-term storage of breastmilk.

Polypropylene has a recycle number of 5 or PP stamped into the plastic item.  Medela only uses new, virgin materials in manufacturing of all products.

Multiple nipple sizes are not required as the baby controls the flow of milk through vacuum.  The baby will apply more or less vacuum to Calma as its need for milk changes throughout breastfeeding duration.

Watch the Calma video

Cleaning & Care
Prior to first use and after each use:

1. Remove Calma from bottle by turning counter clockwise.
2. Press base down.
3. Lift nipple from top and remove silicone nipple.

1. Rinse all separated parts in cool water to remove breastmilk.
2. Wash all separated parts in warm, soapy water.*
3. Rinse all separated parts with clear water.
4. Allow all separated parts to air dry in a clean area.

1. In addition to cleaning, Calma can be sanitized once per day by boiling:
2. Separate all parts.
3. Choose a pot that is large enough so parts. DO NOT rest on the sides or bottom while boiling.
4. Fill the pot with water and bring to a boil.
5. Carefully drop parts into boiling water, and boil for 10 minutes.
6. Gently remove parts from water with tongs and place on a clean surface.
7. Allow all separated parts to air dry in a clean area.

Calma is compatible with all Medela containers, including the Colostrum containers, 80 ml, 5 oz and 8 oz bottles.

Calma has been designed to be exclusively used with breastmilk and as such we cannot attest to Calma being used with other food.

Calma has been designed to be used with Medela's bottles and containers.  We have not done testing on other manufacturer's containers.  You may find that you can thread Calma onto other bottles but you may find that this combination may leak or cause other issues.  We do not recommend using Calma with any other manufacturer containers.

The PersonalFit breastshields are made of Polypropylene.
 

Click here for more information about choosing the right size breastshield.

Before using for the first time, clean and sanitize kit parts: breastshields, breastshield connectors, white membranes, yellow valves, breastmilk bottles and lids.

Clean
 

Sanitize
 

Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.

Safety
 

• Always test temperature of breastmilk before feeding to your baby.
• Always inspect the bottle, nipple and other components before and after each use.
• To prevent possible choking hazard, test strength of nipple by pulling on bulb portion. If nipples appear cracked or torn, discontinue use immediately.
• Infants must not be bottle fed without adult supervision.
• Do not allow child to walk or run with bottle.
• Do not let child take bottle to bed or self-feed for long periods of time.
• Do not attempt to enlarge the nipple hole.
• Nipples should not be used as pacifiers.

Yes.  Quick Clean Soap is specially formulated to break down and remove the protein and fat found in breastmilk.  We have demonstrated through testing that the product works without scrubbing.  It is important to soak everything being cleaned in soapy water for 5 minutes.

Quick Clean Soap is meant to be used every day.  The soap is gentle and very effective on surfaces touched by breastmilk.

Quick Clean Soap is great for home use every time you clean.

Quick Clean Soap is concentrated and intentionally clear.  Quick Clean Soap is very effective in small amounts so don't be fooled by its appearance.  Follow the instructions so that you don't use too much and waste the soap.

Before using for the first time, clean and sanitize kit parts: breastshields, breastshield connectors, white membranes, yellow valves, breastmilk bottles and lids.

Clean

Clean breastpump kit parts after each use.

More than one bag can be put in a larger microwave.  No additional time on the microwave is required.  Make sure the bags fit and rotate properly.

Micro-Steam bags can be used with different types of microwaves.  If the wattage is higher than 1100 watts, set the time for 1.5 minutes.

It is not normally necessary to steam clean tubing. Steam clean only if milk contacts the inside of the tubing. Steam-cleaning the tubing may cause clouding or discoloration which will not affect its performance.

1. Wash tubing with warm, soapy water. Rinse in clear water.
2. Add 4 ounces (120 ml) of water to Quick Clean™ Micro-Steam™ bag.
3. Lay tubing flat on bottom of Quick Clean Micro-Steam bag.
   -  Make sure tubing is covered with water.
   -  Do not place any other items in the bag with the tubing.
4. Follow steps 4-6 printed on the Quick Clean Micro-Steam bag.

• Micro-Steam bag is intended for use only with microwave safe plastics.
• Do not use to clean breastpump piston and cylinder.
• Do not use to clean SoftFit™ breastshields.
• Do not use to clean Harmony™ breastpump parts.

...breastmilk bottles, nipples, pacifiers, cups, and breastpump accessories.  Use only with microwave-safe plastics. 

NOTE:  Tubing must not be steam-cleaned with any other items, and requires 4 ounces of water.  Steam-cleaning tubing may result in clouding or discoloration which will not affect its performance.

Hygienic wipes are proven safe for cleaning breastpumps, breastshields and accessories. Also great for changing tables, high chairs, cribs, countertops, toys and more. No need for soap and water. Unscented, alcohol and bleach free.

Directions for use:  Wipe surface with towelette. Intended for use after pumping. If used immediately before pumping, rinse with water after wiping or allow 10 minutes to air dry.

CAUTION:  Causes moderate eye irritation. Avoid contact with eyes. Avoid eye contact until hands are dry. Do not ingest.

FIRST AID:  Have the product package with you when calling a poison control center or doctor, or going for treatment.

IF IN EYES/IF INGESTED:  Hold eyelids open and rinse slowly and gently with water for 15-20 minutes. Remove contact lenses if present, after the first 5 minutes, then continue rinsing the eye. Call a poison control center (1-800-222-1222) or doctor for treatment advice.

Each bag can be used up to 20 times (no more because they can break down and leak).

Sanitize breastpump kit parts once daily.

1. Fill a pot with enough water to cover all parts.
2. Bring water to a boil.
3. Place parts in boiling water for 10 minutes.
4. Allow water to cool and gently remove parts from water with tongs.
5. Place parts on a clean surface and/or towel.
   -  Allow parts to air dry
   -  Store parts when not in use.
   -  Do NOT store wet or damp parts.

Watch the Cleaning & Care video.
 

Click here for more information about choosing the right size breastshield.

1. Make sure the breastshield is assembled correctly and the back cap is firmly attached at all three connection points.
2. Make sure the breastshield forms a complete seal around the breast.
3. Make sure the tubing ends are securely attached into the pump and breastshield assemblies. There should be a slight click when the tubing connection is properly made.
4. Take care not to kink the tubing.
5. If single pumping, make sure the unused tube is securely connected to the tubing dock.
6. Make sure battery is not low (flashing battery symbol with one bar). If low, use power cord to charge.   

Watch the Troubleshooting video.

• “Err” accompanied by 3 beeps (pump may or may not work). This indicates a problem with the pump’s hardware. Please emal Medela Customer Service or call 800-435-8316. 
  
• Power cord symbol flashing and pump does not turn on: This indicates a problem with the voltage and/or power supply. First, make sure to use the appropriate Medela power cord that came with the pump. If this does not solve the problem, email Medela Customer Service or call 800-435-8316. 
  
• Battery symbol (outline and one bar) flashing: This indicates low battery power. Connect the pump to the power cord and plug in to charge the battery. Note: A fully charged battery, if removed from pump, will cause the battery symbol to flash when re-inserted. Recharge for 24 hours to reset flashing battery symbol.
  
• Battery symbol (outline only) flashing and pump does not turn on:
  
  
  • This indicates a problem with the battery.
  • First, connect the pump to the power cord and plug in until battery is fully charged
    
  • If this does not work, disconnect the power cord and remove the battery for at least 10 seconds. Reinsert the battery, connect the power cord, and plug in for a full charging cycle (this may take up to 24 hours).
  • If this does not work, replace with a new battery (email Medela Customer Service or call 800-435-8316).
• Battery message “bAtt” is displayed: This indicates the pump is in initial charging mode or the initial charge mode has been interrupted (battery was removed and reinserted). The pump will need to go through a complete charging cycle (18-24 hours) prior to use. For best results allow the pump to charge plugged in and uninterrupted for 24 hours. There is no need to remove the battery unless replacing.
  

 Watch the Troubleshooting video.

1. Make sure the battery has been inserted into the pump. When first opening the Freestyle packaging, the battery is inside the top portion of the plastic tray that contains the pump.
2. Battery may not be properly inserted into the pump. Make sure the “This side down” message is inserted toward the bottom of the pump and that the pull tab is facing up. When properly inserted the battery should easily slide into the battery compartment.
3. Make sure pump is plugged into a wall outlet and the power cord symbol is displayed when charging
4. Make sure you are using the power cord that came with the pump. If the power cord symbol is flashing, this indicates a problem with the voltage and/or power supply. 
    

 Watch the Troubleshooting video.

The higher the altitude, the more chance the suction level will decrease.

According to the TSA, if the lithium battery is in the Freestyle pump it does not have to be removed from the pump. For personal use items such as hearing aids or breastpumps there is generally no restriction.

1. Use the power cord that came with Freestyle in conjunction with the proper travel adapter for the relevant country (available at many electronic or travel stores)
2. Use battery power
3. Use Medela 12V Vehicle Lighter Adapter (#67153) sold separately

Medela breastmilk bottles and all our products that come in contact with breastmilk are and always have been 100 percent BPA-Free. Medela breastmilk bottles, storage containers, feeding products and breast pump kits are made with polypropylene. All existing research maintains that polypropylene is safe.

To eliminate condensation after you have completed pumping, continue running the pump with the tubing(s) attached for another 2 minutes or until dry.

Watch the Hands-free setup & use video.

Allow all breastpump kit parts to air dry in a clean area and store dry parts when not in use.  Do NOT store wet or damp parts.

Watch the Cleaning & Care video.

You can use Quick Clean™ Soap, Quick Clean Wipes or Quick Clean Micro-Steam™ bags. Please follow instructions included with each of the Quick Clean products.

Pump Registration

Congratulations on your new Medela breastpump!

Click here to register your pump

Questions? Call 1-800-435-8316 to speak with a Medela Customer Service team member or click here to send us an email.

IMPORTANT: Do not wash the pump or power cord. Use a damp (not wet) cloth to wipe down the pump body if necessary. Do not sterilize piece parts in autoclave.

To eliminate condensation after you have completed pumping, continue running the pump with the tubing(s) attached for another 2 minutes or until dry.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

Watch the Assembly & Cleaning video.

The Pump In Style Battery Pack is intended for use with Pump In Style breastpumps (manufactured in January 2008 and later) ONLY.

The Battery Pack uses 8 AA alkaline batteries, or, for more consistent pump performance, use rechargeable batteries.

Each will provide approximately 3 hours of pumping time. It is recommended that batteries be replaced or recharged between the 10th and 12th pumping session.

Medela breastmilk bottles and all our products that come in contact with breastmilk are and always have been 100 percent BPA-Free. Medela breastmilk bottles, storage containers, feeding products and breast pump kits are made with polypropylene. All existing research maintains that polypropylene is safe.

When traveling outside the U.S., use battery power only.

The higher the altitude, the more chance the suction level will decrease.

Call Customer Service for any type of service needed to your pump. We will troubleshoot to determine the cause of malfunction and help you to restore it to working order. Medela does not repair motors of personal care products like the Pump In Style even within its warranty. If within warranty, we may replace the unit after verifying the purchase date with a copy of your receipt. If outside warranty, we suggest purchasing a new unit.

Microfiber is a polyester blend that has many fibers (threads) per square inch. This gives the On-The-Go-Tote, Backpack, and The Metro Bag their stylish and luxurious look.

You can pump hands-free with the Easy Expression Bustier!

Click here for more information about choosing the right size breastshield.

Allow all breastpump kit parts to air dry in a clean area and store dry parts when not in use.  Do NOT store wet or damp parts.

You can use Quick Clean™ Soap, Quick Clean Wipes or Quick Clean Micro-Steam™ bags. Please follow instructions included with each of the Quick Clean products.

Watch the Assembly & Cleaning video.

Watch the Assembly & Cleaning video.

1. Make sure all connections of the kit and breastpump are secure.
2. If single pumping, make sure the port plug is placed into one of the single pumping ports.
3. Make sure white membrane is laying flat against the yellow valve head.  Check that the yellow valve head is clean and not damaged.  Refer to the assembly instructions.
4. Make sure the diaphragm cap or faceplate on the front of the breastpump fits evenly and securely.
5. Make sure the ends of the tubings are fit securely into the backs of the breastshields and into the ports on the diaphragm cap or faceplate.

Watch the Troubleshooting video.

Pump Registration

Congratulations on your new Medela breastpump!

Click here to register your pump

Questions? Call 1-800-435-8316 to speak with a Medela Customer Service team member or click here to send us an email.

If you have a broken stem, Medela customer service can send you a new stem and O ring. Make sure you push it into the top of the pump all the way. If it is not pushed in as far as it will go, it will snap off.

Yes, all PersonalFit breastshields work on the Harmony breastpump.

Once you are logged into Medela Community, click on the "My Medela" link in the top navigation.  In the "Profile Management" box, click "Edit my profile".  Make any changes and click Save to accept.

At the "Sign In" page, click the link for "I forgot my password".  Enter the email address you used when you became a member of the Medela Community.  Click the "Send" button.  An email will be sent with a link to reset your password.  If you do not receive an email within 15 minutes, be sure to check your "junk" email.

Once you are logged into Medela Community, click on the "My Medela" link in the top navigation.  In the "Profile Management" box, click "Change Password".  Enter in your current password.  Enter your new password twice to confirm the change.  Click the "Change Password" button.

Medela’s Nipple Shields are available in 3 sizes:  16 mm, 20 mm, and 24 mm (measured at the base).

We recommend that you seek advice from a lactation consultant or other healthcare professional to determine the correct size for you and your baby.

To determine your size:
Band Size:  Measure under the arms making sure the tape measure does not slip down the back. If the number is uneven, round up.
Bust size:  While wearing a good-fitting, unpadded bra, measure around the fullest part of the bust to determine Bust Size. Make sure the tape measure fits evenly around the body, not slipping down the back.

Subtract the Band Size from the Bust Size to determine the Cup Size. A difference of up to 1" is cup size A, up to 2" is B, up to 3" is C, up to 4" is D, up to 5" is DD, up to 6" is F, up to 7" is G, and up to 8" is H.

To see exactly how measuring is done, watch our Bra Fitting Video.

All wood products in the Medela Nursing Stool are made from plantation rubberwood trees.  No rain forests were destroyed to manufacture this product.  Made in Malaysia.

The Bilibed is a phototherapy system developed according to the latest medical findings for the treatment of neonatal hyperbilirubinemia (jaundice).  Because the Bilibed can be fitted to most baby cribs and hospital bassinets, it is very suitable for hospital rooming in or home therapy.  During treatment, the baby is wrapped in the Bilicombi blanket.  Since baby is protected by the Bilicombi from spread light, there is no need for any inconvenient eye protection.

The ideal weight is ~5.5 lbs(~>2.5 kgs). Caution should be exercised for babies below ~3.3 - 4.4 lbs (1.5 - 2.0 kgs) as their skin surface may be too small. The maximum baby weight is ~22lbs (10kgs).

BabySupport cover is polyurethane plastic.

It is recommended to change the light tube every 1500 hours.

There is no need for eye patches, the light contacts only the baby’s body. The Bilicombi properly positions the baby to the bed.

Yes, the BiliBed is an FDA approved class II medical product.

When purchasing, each bed comes with 10 disposable bilicombis at no charge.

When the tube lights up, both meters will start counting. This is indicated by the blinking hourglasses. The hour meter (Total H) measures the total time the bed has been in use and cannot be reset. The hour meter (H) shows the therapy time and can be reset. For resetting to 0, press the start/stop switch and hold down for 15 seconds.

Irradiance is 40-60 uw/cm2/nm from a compact fluorescent tube blue light. This translates as 40-60 microwatts/centimeters squared/nanometers from a compact fluorescent blue light tube.

Medela does not offer a test meter. We recommend contacting Olympic Medical at 800-426-0353, they carry a product called a Bilimeter.

No, the Bilimeter needs to be placed where the baby lays, so the baby must be removed.

Pre-term or premature infants typically require an incubator and the Bilibed should not be used in an incubator.

They must request an inservice from their Sales rep and have a RN degree.

Dimensions 63cm L x 32.6cm W x 13cm H or 24.8 "L x 12.8" W x 5.1" H

No, the bilibed is not for use in Incubators. The temperature control of the incubator may not be capable of compensating for the impact of the Bilibed. Increased humidity inside the incubator being applied for the treatment of the baby, may have a negative impact on the electric/electronic system of the Bilibed or even create an electrical shock hazard. If oxygen or other gases are used for the treatment of the baby inside the incubator, this may create a fire/explosion hazard.

There is a two year limited warranty.

9 pounds

A Bilicombi is used to secure the baby to the Bilibed.  Infants can be kept diapered and warm with the Bilicombi.

Disposable Bilicombi's top material, excluding trim, is 100% wood pulp/polyester barrier spun lace.  White fabric material is 100% cotton.

The Washable Bilicombi is 75% cotton and 25% polyester.

Wash for Standard Machine cycle. Minimum wash cycle of 10 minutes is recommended. Machine wash in hot water. Minimum temperature 140 degrees F (60 degrees C). Maximum temperature 210 degrees F (95 degrees C). Standard detergent should be used. Use of chlorine bleach can cause color to bleed, fade and can reduce life of Bilicombi. Tumble dry low heat. If any of the Velcro fasteners show decreased adherence, or the light-permeable fabric is damaged/too stiff, a new Bilicombi should be used.

The washable bilicombis should maintain their quality with more than 10 washings according to our recommended washing instructions. If they break down in less than 10 washings, please contact us.

To ensure you have the best possible experience using Medela's Online Eduation system, we recommend the following system configuration.

• Modern Internet Browser such as Internet Explorer 8 or higher, FireFox 3.0 or higher, or Google Chrome
• Adobe Flash 9.0 or higher
• High Speed Internet Connection

Click here for the Getting Started Guide for Medela Online Education.  This document includes instructions for navigating our online courses.

For a live program, the certificate is available to print after you have attended the program.

For online programs, you cannot print a certificate of completion unless you have achieved an overall score of 70% or higher on the tests in the course.  in addition, a course evaluation must be completed and submitted in order to receive a certificate.

At this time, Medela has chosen not to allow users to print copies of the presentations used in Online Education.

When you became a member of the Medela Community, you did not complete the address information.  To add your address information for future use, login to the Medela Community and go to My Medela, near the top of the screen.  Within My Medela, choose Edit my Profile to maintain your information within the Medela Community. 

Sometimes, on shared computers, someone else may be logged into www.medelabreastfeedingus.com. To ensure that you are completing the course under your own name, we ask you to verify this information.

• Log into www.medelabreastfeedingus.com by clicking the Join/Login button.
• Once logged in, there will be a link in the top navigation called "My Medela".
• From there, under the section My Education Programs on the right side, click the link for View My Education Programs.
• On the My Medela Education Programs page, there is a section called MY COMPLETED COURSES. This will show any courses that have been successfully completed.

Depending on your browser, clicking the X may close the window and the course. To exit out of a course that is playing, you can click the Quit link in the upper right hand corner.

Sometimes, on shared computers, someone else may be logged into www.medelebreastfeedingus.com. To ensure that you are registering under your own name, we ask you to verify this during the registration process.

Once a course has been successfully completed, you can print a certificate by going to My Education Programs. There is a section of the page called MY COMPLETED COURSES. From there, you can select Print Certificate on any course that you have successfully completed.

Some email programs will allow for you to save a program to your calendar. While at a program, you can click the Add to Calendar link. If you have registered for a program, there is a link in the email that allows you to add it to your calendar.

Payment terms vary based on the format of the program and the payment type. Read more about payment terms at Medela Education Programs - Payment Terms.

Our cancellation policy varies based on the format of the program. In general, online programs are not eligible for refunds, as they can be taken at any time. Read more about our cancellation policy.

The online courses have narration. Make sure your speakers are on and that the volume is turned up to hear the presentation.

If someone else registered you for a "Live" program, you will not have the ability to cancel it. The person who registered you will have to cancel your participation in the program.

Once you are in your cart, you can change the "No. of Attendees" field to add people to your group. During the checkout process, you will need the names, addresses, phone numbers and email addresses of the people in your group. Each attendee of your group must have their own email address.

If someone is not a member of the Medela Community, a login will automatically be created for them and an email will be sent to them confirming membership.

Medela will contact you via email or phone using the information you provide when you registered for the program.

Programs can be made up of one or more courses. A course is the content that will be taught during the program. When you register, you are registering for a program.

When you begin the checkout process, you are redirected to a secure site. You can tell you are on the secure site because the URL will now begin with https instead of http.

Online programs and courses are available 24 hours a day, 7 days a week.

Due to the high number of shared computers, Medela has removed the ability to save where you left off in an online program.

To eliminate condensation after you have completed pumping, continue running the pump with the tubing(s) attached for another 2 minutes or until dry.

Medela breastmilk bottles and all our products that come in contact with breastmilk are and always have been 100 percent BPA-Free. Medela breastmilk bottles, storage containers, feeding products and breast pump kits are made with polypropylene. All existing research maintains that polypropylene is safe.

The Lactina Select can be used with a power converter for that country.

When operating the Lactina Select with the vehicle lighter adapter, the speed cannot be adjusted.

The Lactina pumps have a power fuse on the bottom of the pump. The black cap can be removed with a coin and the fuse can be replaced with a 1.25 amp fuse.

The higher the altitude, the more chance the suction level will decrease.

Medela generally sends these out at no charge. The clips that seal the carrying case can break and can be replaced easily.  Slide out the old and slide in the replacement.

For effective operation of your Lactina pump, take care of your piston and cylinder after every few pumping sessions.  Wash the cylinder, rubber seal, and vacuum regulator ring with warm soapy water.  Rotate the piston in the cylinder.

1. Make sure all connections of kit and breastpump are secure.
2. Make sure membrane is lying flat against valve head. Refer to the assembly instructions.
3. Make sure the clear ends of the tubing fit securely into breastshield assemblies and the other ends into the ports on the pump connector.
4. In the US, please email Customer Service or call 1-800-435-8316. In Canada, call Medela at 800-435-8316 or 905-608-7272. In other countries, contact your local distributor or the location where you purchased your pump, or visit Medela on the internet.

You can pump hands-free with the Easy Expression Bustier!

Click here for more information about choosing the right size breastshield.

Medela suggests a cleaner like our Cavicide, Quick Clean wipe or a wet, soapy cloth.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

Allow all breastpump kit parts to air dry in a clean area and store dry parts when not in use.  Do NOT store wet or damp parts.

You can use Medela's Quick Clean™ wipes between pumping sessions and then clean your kit once you get home.  Follow instructions on Quick Clean package.

If sanitizing your kit, separate all parts that come in contact with your breast or breastmilk and boil for 10 minutes.  (Boiling may cause tubing to become foggy or cloudy.  This does not affect the function of the tubing.)

All parts that come in contact with your breast or breastmilk are dishwasher save as long as they are secure on the top rack away from the heating element.

You can also follow the instructions on Medela's Quick Clean™ Micro-Steam™ bag.

1.  Finish pumping.

• While the pump is still running, disconnect tubing from breastshields.
• Continue to let pump run for 2 minutes with tubing attached.  This will eliminate condensation that naturally results from humidity.

2.  Take apart kit and store breastmilk.

• With tubing still connected to pump, separate all parts of your kit that come in contact with your breast or breastmilk (breastshields, connectors, bottles, valves, membranes).

3.  Wash kit.

• Rinse all separated parts in cool water to remove breastmilk.
• Wash and Rinse all separated parts in warm, soapy water.
• Rinse all separated parts with clear water.

-OR-

• Wash all separated parts on top rack of dishwasher.

The button all the way to the left is the on/off button. The knob in the center of the unit controls the suction and speed. The button all the way to the right is the "let down" button. This button interrupts the first phase (stimulation phase) so you can go right to the expression phase without waiting for the 2 minute stimulation phase to end.

If the Symphony cover pops up while you are pumping, it may be due to an obstruction in the tubing.

Yes, the Symphony Protective Membrane can be boiled without harm.

Use the individual setting and press the "let-down" button to directly use the expression mode.

The Symphony automatically shuts off after 30 minutes with both battery and electric operation.

When the Symphony message reads, "invalid card" it could mean that the card in the pump is not the correct program card; the card could be damaged or the card is not inserted correctly.

Unplug the pump and remove the card. Check the card to make sure it is the correct card and also check for damage. Replace if necessary. Make sure the card is inserted in the direction of the arrows and the arrows are visible.

Plug in the pump and press the let-down button and the power button at the same time. Hold for several seconds and release. Try the pump again. If this does not correct the problem, the pump would need to be sent back the rental station for return to Medela.

Click here for more information about choosing the right size breastshield.

You can use Quick Clean™ Soap, Quick Clean Wipes or Quick Clean Micro-Steam™ bags. Please follow instructions included with each of the Quick Clean products.

Before using for the first time, clean and sanitize kit parts: PersonalFit™ breastshield, pump body, valve, membrane, bottles and bottle caps).

Before using for the first time, clean and sanitize kit parts: PersonalFit™ breastshield, pump body, valve, membrane, bottles and bottle caps).

1. Make sure all connections of the kit and pump are secure.
2. Make sure the breastshield forms a complete seal around the breast.
3. Make sure the white membrane is laying flat against the yellow valve. Check that the yellow valve is clean and not damaged. 
4. Make sure the tubing end fits securely into the pump body & motor.
5. Take care not to kink tubing. If milk is getting into tubing, check that the tubing is not kinked or pinched.
6. Perform rinsing procedure.

Turn off the pump and unplug from the power source. Use a damp (not wet) cloth to wipe the motor and proceed as follows:

1. Remove battery compartment cover from bottom of motor.
2. Remove small, black foam piece from bottom of pump.
3. Rinse the foam piece with clear lukewarm water, and squeeze out excess water. Allow to dry thoroughly before inserting back into pump.
4. Pour about 2 ounces of warm soapy water into a container.
5. Connect the tubing to the motor, leaving the other end unconnected.
6. Connect the power cord to the motor, then plug into electrical outlet (do not power with battery).
7. Hold the end of the tubing that is not connected to the pump in the container with the soapy water.
8. Place the motor over a dry sink and switch on. The water will pump through the tubing into the motor and flow out through the opening beneath the battery cover. Allow it to pump until all the water has been flushed through.
9. Repeat this procedure again with 2 ounces of warm clear water.
10. Leave the motor switched on for an additional 3 minutes so it dries completely.
11. As soon as the foam piece is dry, put it in place again, and re-install the battery compartment cover.
12. If necessary, clean the pump kit according to cleaning instructions.

1. Make sure pump is plugged in correctly. Pump will NOT turn on if tubing is plugged into the AC adapter port.
2. Make sure the “on” button is being held between 1 and 3 seconds.
3. Do not repeatedly hit the on/off button, or hold the on/off button down longer than 3 seconds.
4. If using batteries, make sure transformer is not plugged into pump.
5. If using batteries, make sure batteries are installed correctly inside pump.

The higher the altitude, the more chance the suction level will decrease.

Medela breastmilk bottles and all our products that come in contact with breastmilk are and always have been 100 percent BPA-Free. Medela breastmilk bottles, storage containers, feeding products and breast pump kits are made with polypropylene. All existing research maintains that polypropylene is safe.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

To eliminate condensation after you have completed pumping, continue running the pump with the tubing attached for another 2 minutes or until dry.

The SNS tubing is made of Silicone.

Yes, the vent is needed to allow air into the bottle when fluid is removed.

The SNS was developed to allow the baby that is not getting enough nourishment at the breast to receive extra feed or supplements while remaining at the breast. Adoptive mothers often use the product to help re-lactate or for the bonding experience the system can provide between mother and baby. The SNS should be used on the recommendation of a lactation consultant or physician.

The easiest way to change the flow is using the different sizes of tubing. The small tubing has a red valve, the medium has a white valve, and the large has a clear valve. The flow can also be adjusted by the height the system is worn. When the bottom of the SNS container is above the level of the nipple, the feed will flow more quickly. When the SNS is placed below the level of the nipple, the feed will flow slowly. The flow can be increased by gently squeezing the SNS container while the baby is feeding. Warming the feed can increase the flow.

The tubing should extend about a ¼" beyond the nipple. The tube should be in the center of the upper lip of the baby and not off to the sides. Reposition the baby if there is no flow. Reposition the tubing if there is no flow. Make sure the tubing is not crimped.

The system can be primed by squeezing feed from the container into the tubing. Release only one side of the tubing at a time from the attachment ring when feeding the baby. Gently tickle the babies lip with the nipple and tube.

After each use:

The large tubing is 0.85mm in diameter and has a clear top. 

The medium tubing is 0.75mm in diameter and has a white top. 

The small tubing is 0.65mm in diameter and has a red top.

Breastmilk is the preferred nutrition for babies. Clinicians may recommend other fluids, fortifiers and/or medications to meet the baby's medical and nutritional needs.

The tubings from the SNS should not be cleaned in the Micro-Steam bags. It is recommended to clean tubes by flushing with hot, soapy water and rinse.

• It is normal for pumped milk to vary in color and consistency depending on your diet. Stored milk will separate into layers and the cream will rise to the top. Gently swirl (don’t shake) the bottle to mix the milk layers.
• Avoid adding freshly pumped milk to already cooled milk.  You can add small amounts of cooled breastmilk to the same refrigerated container throughout the day.
• Pumped milk may be added to frozen milk provided it is first chilled and the quantity is less than what is frozen.
• Store your milk in Medela’s BPA-free breastmilk collection bottles or in storage bags specifically designed for breastmilk, such as Medela’s BPA-free Pump & Save™ bags.
• Freeze milk in two (2) to four (4) ounce portions. Small amounts thaw more quickly. You will waste less milk this way. Be sure to leave some extra room at the top of the container so the bottle or bag will not overflow when freezing or thawing.
• Seal containers tightly. Write the date on a piece of tape and place on the bag or bottle. Use the oldest milk first.
• If you do not plan to use the milk within a few days, freeze it right away in the coldest section of your freezer.

To help prevent accidental leaks:

1. Ensure that the zipper on the bag closed properly.
2. If milk is trapped in the zipper, attempt to clean out the milk.  Milk in the zipper may expand during freezing, causing a potential leak.
3. Handle bags with care once frozen.  Be careful not to drop bags or have bags bang together.
4. Store bags in the upright standing position to prevent damage.  Do not store bags lying flat or stacked on top of each other.

The Pump and Save bags are made of an outer layer of PET and an inner layer of LDPE Film. 

The maternity supports are made of 80% nylon, 20% cotton, 100% cotton back panel.  Exclusive of other trim and elastic.  There is no latex in maternity supports.  They are machine washable.

The postpartum supports are made of 80% nylon, 20% spandex.  Exclusive of other trim and elastic.  There is no latex in postpartum supports.  They are machine washable.