Medela — #1 Choice of Hospitals and Mothers

Frequently Asked Questions

The Frequently Asked Questions page is designed to deliver answers to common questions asked by moms and professionals.  Please visit this section often for a quick answer to your question.  Additional FAQs will be added regularly.  Thank you for your interest in Medela's breastfeeding products.

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FAQ Categories

• Account Information
• Baby Cup Feeder
• BabyChecker Scale
• BabyWeigh Scale
• Bilibed
• BNN
• Bottles
• Bra Pads
• Breast Anatomy
• Breast Care
• Breastfeeding
• Breastmilk
• Breastpump Kits
• Breastpumping
• Breastpumps
• Breastshield
• Cavicide
• Cooler Bags
• Cooler Carriers
• Freestyle
• Education Programs
• Discontinued Products
• Harmony
• Intimate Apparel
• Lactina
• Latex
• Literature
• Medela Community
• Medela
• Mom Care
• Nipple Shield
• PowerPak
• Product & Materials
• Pump & Save
• Pump In Style
• Quick Clean Wipes
• Quick Clean Micro-Steam Bags
• Single Deluxe
• Specialty Feeding Devices
• Swing
• Symphony
• Tubing
• Warranty

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Account Information

• What if the rental equipment is stolen from my Rental Station?
• Are there restrictions to using the Co-op advertising funds?
• What is the difference between a HCPCS code and a diagnosis code?
• What is the phone number or address for the Human Milk Banking Association?
• What is JCAHO (JACO)?
• How do I become a Lactation Consultant?
• How do Rental Stations get the Loss & Damage Waiver?
• What does the Rental Station have to do to report lost or damaged equipment?
• What does the Loss & Damage Waiver Cover?
• What happens if the Rental Station does not have the required paperwork for lost equipment?
• Does Loss and Damage cover the account store/home fire or theft?
• Is Loss and Damage an insurance policy?
• Where can accounts purchase mannequins?
• What is an NDC code and do Medela products have NDC codes?
• What is a Rental Station?
• How can I place a Medela order?
• What details are required to place a Medela order?
• How does Medela ship orders?
• How should I record receipt of rental equipment?
• How can I return equipment for repair?
• How can I purchase rental pumps or scales?

Baby Cup Feeder

• What is the Baby Cup Feeder?
• When ordering one each of the Baby Cup Feeder, how many cups are packaged in that unit of measure?
• How do you sanitize the Baby Cup Feeder?
• What is the Disposable Baby Cup Feeder?
• When ordering the Baby Cup Feeder, how many cups do I get by ordering 1 each?

BabyChecker Scale

• What is the accuracy of the BabyChecker Scale?
• If the weight display does not read 0 when empty or does not correctly measure the weight of the calibration weight, how do I adjust or re-calibrate the BabyChecker?
• Does the BabyChecker include a carrying case?
• How is the baby's weight displayed in the BabyChecker Scale?
• What does OL mean on the BabyChecker Scale readout?
• What power sources does the BabyChecker use?
• What is size and weight of the BabyChecker?
• Can a child over 20 pounds be weighed with the basket still on the BabyChecker Scale?

BabyWeigh Scale

• What is the BabyWeigh scale?
• What is the accuracy of the BabyWeigh?
• When an infant is connected to IV lines and other monitoring objects, can this affect the weight?
• How do I adjust the scale display when all dashes are on the display?
• If the weight reading is incorrect how do I adjust or recalibrate the BabyWeigh?
• How do you use the BabyWeigh Scale?
• Why won't the weight lock in to the scale so that I can then feed and re-weigh?
• How is the baby's weight displayed?
• What power sources does the BabyWeigh operate on?
• How long is the BabyWeigh scale warranty?
• What is the size and weight of the BabyWeigh?
• What is the part number for the BabyWeigh Scale transformer?
• What is the voltage of the transformer for the BabyWeigh scale?
• What is a BabyWeigh calibration weight?
• What is the best way to store scales inside of the carrying cases?

Bilibed

• What is the Bilibed?
• What is the minimum and maximum baby weight capacity when using the Bilibed?
• What is the material of the BabySupport?
• How long does the Bilibed bulb last?
• Does my baby need eye patches with the Bilibed?
• Is the Bilibed cleared by the FDA?
• a) What is the difference between the Medela blue fluorescent tube #9360015 and any old generic blue fluorescent tube? b) What makes the Medela blue tube reach the light intensity? c) What makes this fluorescent blue bulb different?
• Do I get any Bilicombis when I purchase a Bilibed?
• Does there need to be a Registered Nurse at a Rental Station in order for the site to rent Bilibeds?
• Why are there two hour meters on the Bilibed?
• What is the Bilibed's light output (irradiance level)?
• Does the Bilibed light bulb tubes contain mercury?
• Does Medela sell a light test meter to measure the light output on the BiliBed bulb?
• What is the order number for the Light Tube Change Log card for the BiliBed?
• Can you use the Bilimeter to test the unit while the baby is still on the Bilibed?
• Can I order the Bilibed base unit?
• Why is the Bilibed not recommended for pre-term or premature babies?
• How does a rental station get training on the Bilibeds?
• Where is the serial number found on the BiliBed?
• What are the dimensions of the Bilibed?
• What kind of supervision is required for parents that rent the BiliBed?
• Can the Bilibed be used in an Incubator?
• What is the warranty on the Bilibed?
• How much does the Bilibed actually weigh?
• What is a Bilicombi?
• What material is used for the Disposable Bilicombi?
• What material is used for the Washable Bilicombi?
• What are the washing instructions for a Bilicombi?
• How long can I expect the washable Bilicombis to last?

BNN

• What is the Breastfeeding National Network (BNN)?
• What are the different choices on the BNN?
• How is the ordering of the results determined on the BNN?
• How can I have my name or business listed on the BNN line under Lactation Consultant / Professionals?
• How does the BNN choose the order of referrals?
• What is the actual phone number for the BNN?
• How long will it take for my listing to be recorded onto the BNN?
• How do I get listed on the BNN?
• Can you provide a link to my website from the Medela Web BNN?

Bottles

• Can bottle liners be used with Medela kits?
• Why do I find so few references to bottles?
• What are the features of the new 80ml bottle packaging 6109S-100?
• What is the difference between the sterile and sterile fluid path bottles?
• Where are the bottle's lot number printed?
• Why is there an odor or smell in the new 80ml bottles?
• Do Medela containers contain Bisphenol-A (BPA)?
• Have you heard of the restrictions for transporting breastmilk on an airplane?
• Can Medela container lids be used with other manufacturer's containers?
• Do Medela Breastmilk Feeding & Storage Containers, aka bottles, contain phthalates?
• Is it safe or recommended to freeze breast milk in Medela containers?
• What is the recycle plastic number for Medela containers?
• Do Medela Breastmilk Feeding & Storage Containers, aka bottles, contain polycarbonate?
• What are the different statements on Medela's containers?
• Why does Medela use polypropylene to manufacture its containers?
• What should I do if my Medela breastmilk bottles are leaking?
• Are the 80ml bottles compatible with the Single Deluxe™ breastpump?

Bra Pads

• Do your bra pads contain hydrocolloid?
• What are the instructions for washing the 100% Cotton Bra Pads?
• What is the maximum amount of fluid that the disposable bra pads will absorb?
• Do these pads let the breast breath?
• What is the outside layer made of?
• What does hydrophilic mean?

Breast Anatomy

• Is the CD on Breast Anatomy available for purchase?
• Why can you not print the images from the CD?

Breast Care

• What are SoftShells?
• What are the different backings on the TheraShells and SoftShells?
• How do you sanitize the Softshells and foam inserts?
• Why do the shells have holes?
• Can I collect milk with the breastshells?
• Can the breastshells cause premature labor?
• How and when should I wear the breastshells?
• What is the difference between Hobbit (TheraShells) and SoftShells?
• Why do we only recommend wearing SoftShells during the waking hours?
• What material are the Therashells made of?

Breastfeeding

• Where can I locate answers to my breastfeeding questions?
• What does IBCLC mean?
• What does ILCA mean?
• What is La Leche League (LLL)?
• Where can I find a lactation consultant?
• Does Medela have an online lactation consultant?
• What is an OLC?
• Do we recommend an age limit of the baby using our silicone slow-flow nipples?

Breastmilk

• Why does my milk smell soured or soapy?
• What would you suggest if milk stored in bottle or bag tastes rancid and has soapy or sour smell?
• Can I add new breastmilk to already pumped or frozen milk?
• When should I refrigerate and when should I freeze?
• What is the specific gravity of breastmilk?
• How do I thaw breastmilk? Can I thaw breastmilk in the microwave?
• How much milk should someone produce?
• How long will dry ice keep frozen milk frozen?

Breastpump Kits

• Can Lactina, Classic or Symphony breastpump kits be used by more than one person if sterilized between users?
• What is the film on my breastpump kit?
• Why does my breastpump kit have an odor or smell?
• What is the residue on my breastpump kit?
• How should my breastpump kit be stored during high temperature and/or high humidity months?
• What is the white powdery substance left on my breastpump kit after boiling?
• How do I clean my breastpump kit parts?
• Does Medela suggest the use of antibacterial soaps to clean kit parts?
• If breastpump kit parts melt while boiling, is this a result of defective plastic?
• If breastpump parts melt or burn as a result of the water evaporating during sanitizing, are the fumes harmful?
• Why must you start with cold water when boiling your breastpump kit parts?
• What type of plastic is used to manufacture Medela breastpump kit parts?
• What is the best position for the valve/membrane on the breastshield for mom's that experience a heavy milk letdown?

Breastpumping

• What does "personal use" mean?
• What does it mean to pump a few minutes, or 10-15 minutes, and what will happen if you pump longer?
• What is Maximum Comfort Vacuum?

Breastpumps

• What is the country of origin on your Breastpumps?
• Is there any law that states that Breastfeeding products are tax free?
• What temperatures can the Lactina and Symphony be stored at before they would be damaged?
• What is the number in the center of the valve membrane?
• Why is there not enough suction, low suction or no suction when I try to use my breastpump?
• What is the PedalPump?
• Where is the Pedal Pump manufactured?
• What are the pressure levels for the Pedal Pump?
• What kits attach to the PedalPump?
• What is the actual size of the PedalPump?
• Does the spring have to be used with the PedelPump?
• What is a QuickStart card?
• Can a rental station rent a pump to a person in another state?
• What is a Rental Station?
• How do I know which vacuum is best for pumping?
• Does the Freestyle lithium battery have to be removed if I am travelling by plane?

Breastshield

• What are the breastshields made of?
• What are the inner diameters of Medela breastshields?
• What are the conversions of millimeters to inches for the different sizes of breastshields?
• What are the sizes of the various breastshields?
• How do I know if my breastshield is not fitting correctly?
• If I decide to purchase a glass breastshield, how will this affect the suction if the nipple does not fit properly?
• What is the procedure for sterilizing the Glass Breastshield?
• Can the Extra Large glass breastshield be sanitized in the Micro-Steam bag?
• Can the glass breastshield rubber stopper be purchased separately and what is the part number?
• How is the extra large glass breastshield used with a pumping kit?
• What is the PersonalFit breastshield?
• What are the breastshields made of?
• What causes breastshields to discolor?

Cavicide

• What is Cavicide?
• What is the color of Cavicide?
• Does the Cavicide have an expiration time?
• When would I use Cavicide?
• Can I use Cavicide to clean my pump parts?

Cooler Carriers

• How long can Breastmilk be kept in a cooler carrier?
• What are the contents of the cooling elements?

Freestyle

• Where is the serial number on the Freestyle?

Education Programs

• How do I know which courses I've taken?
• Why did my online course close when I clicked the X?
• How come it asks me to sign in again when I’m registering for a program?
• Do I get a certificate to show that I’ve successfully completed a course?
• Can I save an education program to my calendar?
• What are the payment terms for education programs?
• What is your cancellation policy for education programs?
• How are my credits registered with the accrediting agencies?
• Why don't I hear anything when I am running an online course?
• Why do I have only 90 days to take an online program?
• Why won't it let me cancel out of a live program?
• How do I register a group of people for an education program?
• Will I be notified if the program has been cancelled by Medela?
• What is the difference between a course and a program?
• Is my credit card information secure?
• What hours are online programs available?
• Why did the program not start again where I had left off?
• Why does it ask me to sign in again when I am registering for a program?
• Why does it say Blackboard at the bottom of the screen?
• Why can't I see the side course menu?
• What is the recommended system configuration to take a Medela Education online course?
• Where can I find instructions for using Medela's Online Education System?
• Why can't I print a certificate for one of my programs?
• Can I print the presentation?
• Why doesn't any address information show when I'm registering for an Education Program?

Harmony

• Is there something in writing about our statement "9 out of 10 moms prefer Harmony"?
• How can I prevent the stem from breaking?
• Can the Harmony be converted to use with the Lactina?
• Why does the Harmony leak between the connector and bottle?
• Can the Harmony Pump parts be cleaned in the Micro-Steam bags?
• Can the different size PersonalFit shields work with the Harmony pump?
• What does Ready to Use mean?
• Is this pump safe for NICU babies since it's not validated sterile?
• What is the warranty on the Harmony?

Intimate Apparel

• What are the features of a Medela nursing bra?
• What material are the back bra closure eye hooks made out of?
• What colors are available for Medela's bra line?
• What materials are used to manufacture the bras?
• How do I size for a bra?
• Can bras be boiled to sterilize?
• What material is the underwire made of?
• What material are the comfort bras made of?
• What material is the Comfort Light Support Brief made of?
• What are the suggested band and cup sizes for fitting the Comfort Line Bras?
• What kind of knit is the Comfort line products made with?

Lactina

• What is a Lactina breastpump?
• Can you repair a Lactina carrying case?
• Can I get replacement buckles or straps for the Lactina carrying case?
• How do I clean the Lactina case?
• Can I get replacement clips to seal the Lactina carrying case?
• Is the Lactina Carrying Case recyclable?
• Are replacement Lactina carrying cases available?
• Can I get replacement Styrofoam for the inside of the Lactina carrying case?
• Will the Symphony fit in the Lactina Cooler Carrier?
• How many cooling elements fit in the Lactina Cooler Carrier?
• What are the dimensions of the Lactina Cooler Carrier?
• If the speed control is broken, how do your replace it?
• Will the Lactina Select retain variable speed when used with the PowerPak?
• How many watts does the Lactina Select have?
• How can I use my Lactina kit with a Symphony pump?
• What are the dimensions of the Lactina Trolley?
• What is included in the Lactina trolley hardware, item #8007119?
• What do you recommend for a hospital with a built in safety mechanism that requires a 3-prong adaptor? Can a hospital use a 3-prong adaptor on the 2-prong plug for the Lactina?
• If the Lactina is recommended for hospital use, why is it manufactured with a 2-prong cord instead of a 3-prong cord?
• Why is the arm sticking?
• What cycles per minute (CPM) are represented by the numerical settings of the speed selection knob of the Lactina Select?
• When I plug in my Lactina, there is no power. Where can I check the fuse in the Lactina if there is no power?
• What is the normal pressure range found when using a Lactina?
• Where do I plug in the vehicle adapter on a Lactina?
• Why can't I adjust the speed of the Lactina Select while using the vehicle lighter adapter?
• What are all the versions of the Lactina?

Latex

• Do Medela products contain latex?

Literature

• What is the Breastfeeding Information Guide (BIG)?

Medela Community

• What do I do if I cannot remember my password?
• How can I change my password?
• How do I update my address on the web site?
• If I update my address on the web site, do I need to let someone know that my address has changed on my account?

Medela

• What is the general e-mail address for Medela?
• What is the e-mail address for individual Medela employees?
• Is Medela a registered Medical Device Manufacturer and does Medela have an FDA Registration number?
• What is a grant?
• What is the Growing Your Business Kit from Medela?
• Does Medela have liability insurance?
• What are the different literacy levels of our Medela literature?
• What is Medela's mailing address?
• What is Medela's remittance address for payments?
• What is Medela's web address?
• Who do I contact if I have a suggestion to improve a product or suggest a new product?
• What is Medela's account minimum order requirement?
• What is Medela's main 800 phone number?
• Where do I direct returning sale and rental product?
• What is the freight classification of your products when shipping by truck?
• Can I buy Medela stock?
• Where can I find the UPC product code numbers for Medela products?
• What is a call tag?
• What is Medela's Breastfeeding Support Pledge?
• What is the Medela Destiny Statement?

Mom Care

• What is the Maternity Support material made of?
• What sizes does the Maternity Support come in?
• What is the use for the Maternity Support?
• What is a Nursing Stool?
• What colors are available for the the Nursing Stool?
• From what material is the Nursing Stool manufactured?
• What is the Nursing Stool's country of origin?
• What is the actual size of the stool?
• What is the warranty for the Nursing Stool?
• Are the Postpartum and Maternity Supports Latex Free?
• What is the Postpartum Support made of?
• What size does the Postpartum Support come in?
• What is the Postpartum Support used for?
• What are the washing instructions for the Postpartum Supports?

Nipple Shield

• What is the diameter of the nipple shield at the base?
• Are the nipple shields dishwasher safe?
• Why does Medela sell Nipple Shields in the Retail Market?
• How can I determine what size nipple shield I will need?
• How do you autoclave the Nipple Shields?
• Is the sizing determined by the nipple size or the size of the baby's mouth?
• Which way is the nipple on a nipple shield supposed to lay in the baby's mouth?
• What is the difference in the silicone nipples stamped with an "M" or an "S"?

PowerPak

• What is a PowerPak?
• How long should the battery of the PowerPak be charged before usage?
• If the battery is left to charge for days, will this ruin the battery?
• Should I completely drain the PowerPak's battery before recharging?
• How long will the PowerPak run for once it is fully charged?
• Can I use the PowerPak outside the US?
• Can I use the Power Pak overseas?

Product & Materials

• What is BPA Bisphenol-A?
• Do Medela products contain BPA or DEHP?
• What is DEHP Phthalate?
• What is a Material Safety Data Sheet (MSDS)?
• What is mmHg?
• Is Polypropylene safe?
• Does Medela use recycled plastic in any of the polypropylene or plastic items?
• How do I know if the plastic is made with polypropylene plastic?
• Do any Medela products contain PVC?
• What does ROHS stand for?
• Why does the rubber seal have an odor?
• Why are the Lactina piston and cylinder rubber seals treated?
• How does Medela recommend to sterilize breastpump kit parts?
• What class of sterilization is used on Medela products?
• Can I sterilize my kit in a dishwasher?

Pump & Save

• What are the Pump and Save bags made of?
• What is the recycle number for the plastic of the Pump and Save bags? What does the number for the plastic material mean for the Pump and Save Bags?

Pump In Style

• Why am I getting low suction when using the port plug for single pumping with the new Pump In Style Advanced diaphragm cap?
• Why did Medela change the Pump In Style Advanced tubing from PVC to silicone in 2005?
• Does Medela offer alternate transformers for the Pump In Style Advanced pumps for other countries?
• Can I use my Pump In Style Advanced out of the country?
• What is the faceplate on the new Pump In Style Advanced Limited Edition or Metro Bag?
• Why is there a hole in the port cap?
• What happens when I adjust the on/off knob on the Pump In Style Advanced?
• What is the vacuum range?
• How does altitude affect the suction level?
• What is the classification of the Pump In Style or other single user pumps by the FDA?
• When did the Pump In Style come out?
• What is a microfiber bag?
• What are the vacuum readings on the Pump In Style?
• Can the Pump in Style be left running throughout a whole day without causing damage to the pump?
• Is the pump safe to use if water/milk has leaked through the cooler compartment and inside the bag?
• In or out of warranty, can the Pump In Styles be repaired at Medela or a local repair center?
• What is the output of the Pump In Style AC adapter?
• Where do I plug in the vehicle adapter on a Pump In Style?
• Why does it seem I get more power or speed while using the vehicle lighter adapter with my Pump In Style?
• What is the wattage of the Pump In Style?
• What can I do if my Pump In Style Advanced is not suctioning?

Quick Clean Wipes

• Why does the Quick Clean Wipes package tell you to wash your hands after use?
• Is there an expiration date on the wipes?
• Is it safe for a baby to ingest the residue left on an item cleaned with the Quick Clean Wipes?
• What germs,yeast and bacteria can Quick Clean Wipes eliminate?

Quick Clean Micro-Steam Bags

• How hot does the inside of the Micro-Steam bag get inside, when used in the microwave?
• Can the SNS or Starter SNS tubing be placed in the Micro- Steam bags?
• Can the same bag be used more than 20 times?
• Do we recommend the Micro-Steam bags for use on the competitor breastpump parts?
• What are the Micro Steam bags made of?
• When using the Micro Steam Bags will they kill yeast?
• Can more than one Micro-Steam bag be put in the microwave at once?
• Do you recommend use of the Micro-Steam bags to sanitize parts prior to first use?
• What temperature does the water reach when it begins to steam?
• Can the Symphony Protective Membrane be sterilized in the Micro-Steam bag?
• Do the Micro-Steam bags kill Thrush and Viral/Bacteria?
• Why would tubing melt in the Micro-Steam bags? What direction should the tubing be placed in the Micro-Steam bags to prevent melting?
• Do you recommend washing the breastpump parts with soap and water prior to using the Micro-Steam bag?
• Can the Micro-Steam bags be used with different types of microwaves that have higher wattage?
• What kind of items can be put in the Micro-Steam bags?

Single Deluxe

• What is a Single Deluxe Breastpump?
• How long will batteries last while using the Single Deluxe?
• What type of batteries does the Single Deluxe use?
• What is the cycling rate of the Single Deluxe?
• What is the pressure of a Single Deluxe?
• What is the strength of a Single Deluxe?
• What is the length of the transformer for the Single Deluxe?

Specialty Feeding Devices

• What is the SNS and Starter SNS tubing made of?
• Does the SNS include an air vent?
• How do I unclog the SNS?
• What is the size of the bottle that comes with the SNS system?
• How do I adjust the flow rate of the SNS?
• How do I prevent leaking in the SNS?
• What is the proper positioning for the SNS?
• How do I start the flow of the SNS?
• What is the proper positioning for the tape for the SNS?
• How can I easily remove tape?
• How do I clean the SNS tubing?
• On an average, how long does each SNS tube last? How often should the tubes be replaced?
• How should the SNS tubing be positioned during feeding?
• What is the size and color of large SNS tubing?
• What is the size and color of medium SNS tubing?
• What is the size and color of small SNS tubing?
• What can be fed through the SNS?
• Can I use regular tape if I can't wait for shipment of SNS tape?
• When do you use an SNS?
• How is a baby weaned from the SNS?
• What is the SoftFeeder made of?
• How can I make sure that the disc and membrane for the SoftFeeder are on correctly?
• What is the Starter SNS made of?
• How do I prime the Starter SNS to begin usage?
• What is the size of the Starter SNS tubing?

Swing

• What is the Swing Breastpump?
• What are the speed and vacuum levels of the Swing Breastpump?
• Can the Swing Pump body be washed?
• Can the regular PersonalFit connector be used on the Swing instead of the pump body?

Symphony

• What are the dimensions of the Symphony 0240108 and 0240208?
• What type of screw is used to hold the protective plate that covers the program card on the back of the Symphony?
• What is the part number to order the 13 mm nut on the base of the Symphony Trolley?
• Where are the holes for connecting the screws from the trolley to the Symphony?
• Is there a difference between the New Symphony tubing and the new Lactina tubing?
• Why does the Symphony power plug only have 2 prongs and not 3? How does this prevent against electric shock?
• What does it mean when the Symphony reads, "invalid card?"
• What does it mean when the Symphony pump (not a Symphony Plus) reads "Battery Low?"
• If the battery goes out, will the pump still work?
• What is the life expectancy of the battery?
• Can the battery be repaired if it fails?
• What is the short black cord for?
• Is the bottle holder included in the Symphony?
• What are the highlights of the new Symphony 2.0 program card?
• When purchasing a Symphony Breastpump, is a hard carrying case included?
• What is the part number for the Symphony carrying case strap?
• How does the Symphony protect against contamination and how is this different than the Pump In Style Breastpump?
• Why does the cover pop off the Symphony pump while I'm pumping?
• What are the cycles on the Symphony pump?
• How is the Symphony more efficient than other pumps?
• What is the process when a customer gets an "Error Code' on the Symphony?
• What functions do the knobs perform on the Symphony?
• Does the membrane cap and the protective membrane need to be replaced with each kit?
• What should I do if my milk is already flowing when I start pumping?
• Can the milk get into the diaphragm hole?
• Can the Symphony be used out of the country?
• What are the phases of the Symphony pump?
• Can the protective membrane be boiled?
• What is the PSI for Symphony Breastpump?
• Are the Pump Membranes available to order as replacements if they develop a hole?
• Where is the serial number on the Symphony pump?
• How long will the Symphony operate before it automatically shuts off?
• How do you single pump with the Symphony Breastpump?
• What are the batteries for the Symphony made of?
• Will the Symphony function differently with PVC tubing?
• What is the weight of the Symphony?
• Why do I need a Symphony?
• Can I use the Power Pak on the Symphony?

Tubing

• How often should the tubes be boiled?
• Why is my tubing cloudy?
• What is the content of the tubing for the Pump In Style and Advanced kits?
• If my tubing has mold inside it, will this contaminate my breastmilk?
• What tubing is in the Pump In Style Advanced?
• Why are there water droplets in my tubing?
• Why is my tubing white?

Warranty

• Will Medela honor the warranty if a product is purchased via Ebay?
• How does Medela guarantee its products?
• What is the warranty on a purchased Lactina?
• What is the warranty of the PedalPump?
• What is the warranty on a Single Deluxe?
• What is the warranty for the Symphony trolley?
• What is the warranty for a Latina or Symphony and what does it cover?
• Does Medela offer extended warranties or service contracts?