Medela — #1 Choice of Hospitals and Mothers

Frequently Asked Questions

The Frequently Asked Questions page is designed to deliver answers to common questions asked by moms and professionals.  Please visit this section often for a quick answer to your question.  Additional FAQs will be added regularly.  Thank you for your interest in Medela's breastfeeding products.

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FAQ Categories

• Account Information
• Baby Cup Feeder
• BabyChecker Scale
• BabyWeigh Scale
• Bilibed
• BNN
• Bottles
• Bra Pads
• Breast Anatomy
• Breast Care
• Breastfeeding
• Breastmilk
• Breastpump Kits
• Breastpumping
• Breastpumps
• Breastshield
• Cavicide
• Cooler Bags
• Cooler Carriers
• Discontinued Products
• Harmony
• Intimate Apparel
• Lactina
• Latex
• Literature
• Medela
• Mom Care
• Nipple Shield
• PowerPak
• Product & Materials
• Pump & Save
• Pump In Style
• Quick Clean Wipes
• Quick Clean Micro-Steam Bags
• Single Deluxe
• Specialty Feeding Devices
• Swing
• Symphony
• Tubing
• Warranty

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Account Information

• What if the rental equipment is stolen from my Rental Station?
• Are there restrictions to using the Co-op advertising funds?
• What is the difference between a HCPCS code and a diagnosis code?
• What is the phone number or address for the Human Milk Banking Association?
• What is JCAHO (JACO)?
• How do I become a Lactation Consultant?
• How do Rental Stations get the Loss & Damage Waiver?
• What does the Rental Station have to do to report lost or damaged equipment?
• What does the Loss & Damage Waiver Cover?
• What happens if the Rental Station does not have the required paperwork for lost equipment?
• Does Loss and Damage cover the account store/home fire or theft?
• Is Loss and Damage an insurance policy?
• Where can accounts purchase mannequins?
• What is an NDC code and do Medela products have NDC codes?
• What is a Rental Station?

Baby Cup Feeder

• What is the Baby Cup Feeder?
• When ordering one each of the Baby Cup Feeder, how many cups are packaged in that unit of measure?
• How do you sanitize the Baby Cup Feeder?
• What is the Disposable Baby Cup Feeder?
• When ordering the Baby Cup Feeder, how many cups do I get by ordering 1 each?

BabyChecker Scale

• What is the accuracy of the BabyChecker Scale?
• If the weight display does not read 0 when empty or does not correctly measure the weight of the calibration weight, how do I adjust or re-calibrate the BabyChecker?
• Does the BabyChecker include a carrying case?
• How is the baby's weight displayed in the BabyChecker Scale?
• What does OL mean on the BabyChecker Scale readout?
• What power sources does the BabyChecker use?
• What is size and weight of the BabyChecker?
• Can a child over 20 pounds be weighed with the basket still on the BabyChecker Scale?

BabyWeigh Scale

• What is the BabyWeigh scale?
• What is the accuracy of the BabyWeigh?
• When an infant is connected to IV lines and other monitoring objects, can this affect the weight?
• How do I adjust the scale display when all dashes are on the display?
• If the weight reading is incorrect how do I adjust or recalibrate the BabyWeigh?
• How do you use the BabyWeigh Scale?
• Why won't the weight lock in to the scale so that I can then feed and re-weigh?
• How is the baby's weight displayed?
• What power sources does the BabyWeigh operate on?
• How long is the BabyWeigh scale warranty?
• What is the size and weight of the BabyWeigh?
• What is the part number for the BabyWeigh Scale transformer?
• What is the voltage of the transformer for the BabyWeigh scale?
• What is a BabyWeigh calibration weight?
• What is the best way to store scales inside of the carrying cases?

Bilibed

• What is the Bilibed?
• What is the minimum and maximum baby weight capacity when using the Bilibed?
• What is the material of the BabySupport?
• How long does the Bilibed bulb last?
• Does my baby need eye patches with the Bilibed?
• Is the Bilibed cleared by the FDA?
• a) What is the difference between the Medela blue fluorescent tube #9360015 and any old generic blue fluorescent tube? b) What makes the Medela blue tube reach the light intensity? c) What makes this fluorescent blue bulb different?
• Do I get any Bilicombis when I purchase a Bilibed?
• Does there need to be a Registered Nurse at a Rental Station in order for the site to rent Bilibeds?
• Why are there two hour meters on the Bilibed?
• What is the Bilibed's light output (irradiance level)?
• Does the Bilibed light bulb tubes contain mercury?
• Does Medela sell a light test meter to measure the light output on the BiliBed bulb?
• What is the order number for the Light Tube Change Log card for the BiliBed?
• Can you use the Bilimeter to test the unit while the baby is still on the Bilibed?
• Can I order the Bilibed base unit?
• Why is the Bilibed not recommended for pre-term or premature babies?
• How does a rental station get training on the Bilibeds?
• Where is the serial number found on the BiliBed?
• What are the dimensions of the Bilibed?
• What kind of supervision is required for parents that rent the BiliBed?
• Can the Bilibed be used in an Incubator?
• What is the warranty on the Bilibed?
• How much does the Bilibed actually weigh?
• What is a Bilicombi?
• What material is used for the Disposable Bilicombi?
• What material is used for the Washable Bilicombi?
• What are the washing instructions for a Bilicombi?
• How long can I expect the washable Bilicombis to last?

BNN

• What is the Breastfeeding National Network (BNN)?
• What are the different choices on the BNN?
• How is the ordering of the results determined on the BNN?
• How can I have my name or business listed on the BNN line under Lactation Consultant / Professionals?
• How does the BNN choose the order of referrals?
• What is the actual phone number for the BNN?
• How long will it take for my listing to be recorded onto the BNN?
• How do I get listed on the BNN?
• Can you provide a link to my website from the Medela Web BNN?

Bottles

• Can bottle liners be used with Medela kits?