Frequently Asked Questions

The Frequently Asked Questions page is designed to deliver answers to common questions asked by moms and professionals.  Please visit this section often for a quick answer to your question.  Additional FAQs will be added regularly.  Thank you for your interest in Medela's breastfeeding products.

Topics


Baby Scales

What is the accuracy of the BabyChecker Scale?

If the weight display does not read 0 when empty or does not correctly measure the weight of the calibration weight, how do I adjust or re-calibrate the BabyChecker?

Does the BabyChecker include a carrying case?

How is the baby's weight displayed in the BabyChecker Scale?

What is size and weight of the BabyChecker?

Can a child over 20 pounds be weighed with the basket still on the BabyChecker Scale?

What power sources does the BabyChecker use?

Where can I find answers to questions on product usage and troubleshooting?

What is the BabyWeigh scale?

What is the accuracy of the BabyWeigh?

How do I adjust the scale display when all dashes are on the display?

If the weight reading is incorrect how do I adjust or recalibrate the BabyWeigh?

How do you use the BabyWeigh Scale?

Why won't the weight lock in to the scale so that I can then feed and re-weigh?

How is the baby's weight displayed?

What power sources does the BabyWeigh operate on?

How long is the BabyWeigh scale warranty?

What is the size and weight of the BabyWeigh?

What is the voltage of the transformer for the BabyWeigh scale?

What is a BabyWeigh calibration weight?

What is the best way to store scales inside of the carrying cases?

Bra Pads

What are the instructions for washing the 100% Cotton Bra Pads?

What are the disposable bra pads made out of?

Breast Shells

How do I clean the breastshells?

How do I use breastshells??

What material are the breastshells made out of?

Breastfeeding University

What is the recommended system configuration to take a Breastfeeding University online course?

Breastmilk

Why does my milk smell soured or soapy?

Can I transport my breastmilk on an airplane?

How do I defrost my breastmilk?

How long can breastmilk be kept in a cooler carrier?

How much milk should I produce?

How do I store my breastmilk?

Breastmilk Bottles

What are the ages for the slow and medium flow nipples?

Can bottle liners be used with Medela breastmilk bottles?

How do I clean the breastmilk bottles?

How do I use the organizer tray?

How do I use the Breastmilk Labeling Lids?

What are the breastmilk bottles made out of?

Why is Calma available in only 1 size?

Does Calma require any special cleaning?

Is Calma compatible with all Medela bottles/containers?

Can Calma only be used with breastmilk?

Can Calma be used with other manufacturer's bottles on the market?

Breastshields

What are the breastshields made of?

How do I choose the correct size breastshield?

How do I clean the PersonalFit breastshields?

Cleaning / Sanitizing

Does Quick Clean Soap really remove breastmilk without scrubbing?

How often should I use Quick Clean Soap?

Medela offers several Quick Clean cleaning products. When should I use Quick Clean Soap?

Quick Clean Soap looks like soapy water. Is it concentrated?

How do I clean or sanitize my breastpump parts?

Can more than one Micro-Steam bag be put in the microwave at once?

Can Micro-Steam bags be used in microwaves that have a higher wattage than 1100 watts?

How should tubing be placed in the Micro-Steam bags to prevent melting?

Micro-Steam bags are NOT okay for use with…

Micro-Steam bags are okay for use with…

How can I use the wipes?

How many times can a single Micro-Steam bag be used?

Double Electric - Freestyle

How do I sanitize the breastpump kit?

How do I choose the right size breastshield?

What do I do if there is low or no suction when pumping with the Freestyle breastpump?

What does the "display error" message mean?

I am having problems with the battery, what do I do?

Does altitude affect the suction level of my pump?

Does the Freestyle lithium battery have to be removed if I am traveling by plane?

Traveling outside of the U.S.: When traveling outside of the U.S., you have three options:

What materials are the kits and bottles made out of?

What do I do if milk gets in the tubing?

What do I do if condensation appears in the tubing?

How do I use the hands-free attachment?

How do I clean the tubing?

How do I dry & store the breastpump kit?

How do I clean the breastpump kit?

Is there a quicker way to clean the breastpump kit?

How do I register my breastpump?

How do I clean the Freestyle motor unit?

Double Electric - Pump In Style Advanced

What do I do if condensation appears in the tubing?

What do I do if milk gets in the tubing?

How long will the battery last on the Pump In Style?

What materials are the kits and bottles made out of?

Can I travel internationally with the Pump In Style breastpump?

Does altitude affect the suction level?

Can the Pump In Styles be repaired at Medela or local repair center?

What do I do if milk gets behind the faceplate on the Pump In Style?

What is a microfiber bag?

Can I pump hands-free with the Pump In Style breastpump?

How do I choose the right size breastshield?

How do I clean the tubing and faceplate?

How do I dry & store the breastpump kit?

Is there a quicker way to clean the breastpump kit?

How do I sanitize the breastpump kit?

How do I clean the breastpump kit?

What do I do if there is low or no suction when pumping with the Pump In Style?

How do I register my breastpump?

Manual - Harmony

Can the different size PersonalFit breastshields work with the Harmony pump?

How do I clean / sanitize the Harmony parts?

Medela Community

How do I update my address on the web site?

What do I do if I cannot remember my password?

How can I change my password?

Nipple Shields

What is the diameter of the nipple shield at the base?

How do I sanitize the nipple shield?

How can I determine what size nipple shield I will need?

Phototherapy

What is the Bilibed?

What is the minimum and maximum baby weight capacity when using the Bilibed?

What is the material of the BabySupport?

How long does the Bilibed bulb last?

Does my baby need eye patches with the Bilibed?

Is the Bilibed cleared by the FDA?

Do I get any Bilicombis when I purchase a Bilibed?

Why are there two hour meters on the Bilibed?

What is the Bilibed's light output (irradiance level)?

Does Medela sell a light test meter to measure the light output on the BiliBed bulb?

Can you use the Bilimeter to test the unit while the baby is still on the Bilibed?

Why is the Bilibed not recommended for pre-term or premature babies?

How does a rental station get training on the Bilibeds?

What are the dimensions of the Bilibed?

Can the Bilibed be used in an Incubator?

What is the warranty on the Bilibed?

How much does the Bilibed actually weigh?

What is a Bilicombi?

What material is used for the Disposable Bilicombi?

What material is used for the Washable Bilicombi?

What are the washing instructions for a Bilicombi?

How long can I expect the washable Bilicombis to last?

Professional Education Programs

What is the recommended system configuration to take a Medela Education online course?

Where can I find instructions for using Medela's Online Education System?

Why can't I print a certificate for one of my programs?

Can I print the presentation?

Why doesn't any address information show when I'm registering for an Education Program?

How come it asks me to sign in again when I’m starting an online course?

How do I know which courses I've taken?

Why did my online course close when I clicked the X?

How come it asks me to sign in again when I’m registering for a program?

Do I get a certificate to show that I’ve successfully completed a course?

Can I save an education program to my calendar?

What are the payment terms for education programs?

What is your cancellation policy for education programs?

Why don't I hear anything when I am running an online course?

Why won't it let me cancel out of a live program?

How do I register a group of people for an education program?

Will I be notified if the program has been cancelled by Medela?

What is the difference between a course and a program?

Is my credit card information secure?

What hours are online programs available?

Why did the program not start again where I had left off?

Rental - Lactina

What do I do if condensation appears in the tubing?

What do I do if milk gets in the tubing?

What materials are the kits and bottles made out of?

Can I travel internationally with the Lactina breastpump?

Do I need to clean the Piston/Cylinder assembly?

Why can't I adjust the speed with the Vehicle Lighter Adapter?

My Lactina has no power -- how do I replace the fuse?

Does altitude affect the suction level?

Can I get replacement clips for the Lactina Carrying Case?

The arm on the Lactina is sticking. What do I need to do?

What do I do if there is low or no suction when pumping with the Lactina?

Can I pump hands-free with the Lactina breastpump?

How do I choose the right size breastshield?

How do I clean the Lactina carrying case?

How do I clean the tubing?

How do I dry & store the breastpump kit?

Is there a quicker way to clean the breastpump kit?

How do I sanitize the breastpump kit?

How do I clean the breastpump kit?

Rental - Symphony

What do I do if milk gets in the tubing?

What functions do the knobs perform on the Symphony?

Why does the cover pop off the Symphony pump while I'm pumping?

Can the protective membrane be boiled?

What should I do if my milk is already flowing when I start pumping?

How long will the Symphony operate before it automatically shuts off?

What does it mean when the Symphony reads, "invalid card?"

Single Electric - Swing

How do I choose the right size breastshield?

Is there a quicker way to clean the breastpump parts?

How do I sanitize the breastpump parts?

How do I clean the breastpump parts?

What do I do if there is low or no suction when pumping with the Swing breastpump?

What do I do if milk accidentally gets into the Swing motor?

Why won't my Swing pump turn on?

Does altitude affect the suction level?

What materials are the kits and bottles made out of?

What do I do if milk gets in the tubing?

What do I do if condensation appears in the tubing?

Specialty Feeding

What is the SNS tubing made of?

Does the SNS include an air vent?

When do you use an SNS?

How do I adjust the flow rate of the SNS?

What is the proper positioning for the SNS?

How do I start the flow of the SNS?

How do I clean the SNS tubing?

What are the different sizes and colors of the SNS tubing?

What can be fed through the SNS?

Can the SNS tubing be cleaned in the Micro-Steam bags?

Storage Bags

How do I store my breastmilk?

What are the Pump & Save bags made out of?